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Please carefully read the general terms and conditions that apply to this contract. They must be accepted when participating in the Palladium Rewards Program.

1)    General

a)    Palladium  Rewards  is  a  customer  loyalty  program  (the  "Program")  whose  main objective is to reward its members for their stays and purchases in hotel establishments managed by Palladium Gestión, S.L.U. with exclusive promos, discounts, benefits and services.  The  Program  is  divided  into  several  levels,  each  with  a  different  series  of benefits for the Palladium Rewards Member.

b)    The present conditions govern the Program owned by Palladium Gestión, S.L.U., with registered office at Avda. Bartolomé Rosello, 18, 07800, Ibiza, Spain, and CIF number B-16652760.

c)The customer enrolled in the Program will hereinafter be referred to as the "Palladium Rewards Member", and all customers of the Program will be collectively referred to as "Palladium Rewards Members".

d)    Palladium Rewards Members are individuals over 18 years of age who, after registering with the Program through the channels that Palladium Gestión, S.L.U. has provided for this purpose, have read and accepted the terms and conditions for participation in the Program.

e)    The  "Palladium  Rewards  Card"  is  personal  and  non-transferable.  It  identifies  the Palladium Rewards Member with their personal data and account number, authorizing them to participate in the Program.

f)The Program has two types of points: Rewards Points and Elite Points. Rewards points are the program's reward currency, and may be accumulated and redeemed on stays and purchases in accordance with the Program's eligibility policy. Elite points determine the Palladium Rewards Member's activity within the Program, and when accumulated they give access to the various card levels and their associated benefits.

g)    There  are  several  card  levels  under  the  Program,  depending  on  the  number  of  Elite points accumulated by the Palladium Rewards Member in the period between January 1  and  December  31  of  each  year.  On  December  31  of  each  year,  the  card  level  is updated on the basis of the Elite Points generated during the year for services used up to that date. In the event of a card level change, the benefits associated with the card level held by the Palladium Rewards Member will cease to be in effect as of January 1, and the benefits associated with the new card level will commence as of this date.

h)    Program  benefits may  not  be  combined  with  other  benefits  under  any  other existing card or program. The benefits per card level are constantly available and updated on the Palladium Hotel Group website at www.palladiumhotelgroup.com/rewards. 

i) As the company that owns the Program, Palladium Gestión, S.L.U., reserves the right to add, modify or delete any of the terms, conditions, benefits or rewards corresponding to the Program, with or without prior notice, even if the changes may affect the value of  the  points,  the  criteria  for  redeeming  and  earning  points  and  the  value  of  the member's points balance.

j) As the owner of the Program, Palladium Gestión, S.L.U. reserves the right to cancel the Program, with a period of notice of 3 months prior to the effective date of cancellation, so that Palladium Rewards Members have enough time to redeem their points in the establishments included in the Program.Palladium   Gestión,   S.L.U.   may   add   to   the   Program   "participating   companies" (“Partners”).  Partners  are  the  companies  joined  to  the  Program  by  means  of  a participation contract. These Partners make available to Palladium Rewards Members specific  services  whose  purchase  may  offer  exclusive  benefits,  generate  Rewards Points  and/or  Elite  Points  or  be  credited  towards  Rewards  Points.  There  are  no standard   conditions   for   earning/redeeming   points   on   purchases   made   by   the Palladium Rewards Member through Partners. The Palladium Rewards Member must consult the applicable conditions for each product/service offered by a Partner prior to taking any actions to earn/redeem points. 

2)    Registration and participation

a)    Participation

i)Registration with the Program is free of charge.

ii)The  Program  is  open  to  individuals  over  18  years  of  age  who  have  read  and accepted the conditions for participation.

iii)Palladium Rewards Members are responsible for reading the Program's terms and conditions,  as  well  as  the  account  statements  and  other  communications  that Palladium  Gestión,  S.L.U.  or  any  company  that  is  part  of  its  corporate  group  may make  regarding  the  Program  in  order  to  understand  their  rights,  responsibilities and status in the Program.

iv)The  Palladium  Rewards  Member  may  apply  for  membership  of  the  Program through  the  following  website www.palladiumhotelgroup.com  or  through  the channels provided for this purpose.

v)A valid e-mail address is required to register for the Program.

vi)The  main  value  that  the  Program  brings  to  Palladium  Rewards  Members  are  the benefits included in the exclusive promos and the rewards associated to the card level,   of   which   Palladium   Rewards   Members   are   informed   in   a   direct   and personalized way. In order to facilitate access to the exclusive benefits offered by the Program, Palladium Rewards Members may only have one active account with a valid e-mail address.

vii)Once you register as a new member in the Program, you will be assigned a customer ID  number  and  will  have  access  to  a  personal  and  non-transferable  account  with your  e-mail  address  where  you  will  have  all  the  information  related  to  your bookings, points and personal data.

viii)In  order  to  guarantee  Palladium  Rewards  Members  a  correct  processing  of  their data,   Palladium   Rewards   offers   the   option   of   accessing   said   data   through www.palladiumhotelgroup.com  or  through  other  available  channels,  for  which they must identify themselves by means of their username and password.

ix)Withdrawal  from  the  Program  may  be  requested  by  the  Palladium  Rewards Member at any time and will be effective immediately.

x)Palladium  Gestión,  S.L.U.  reserves  the  right  to  withdraw  the  card,  cancel  the account  and  demand  the  pertinent  responsibilities  from  the  Palladium  Rewards Member who misuses or fraudulently uses the Program or fails to comply with the rules  and  procedures  contained  in  these  general  terms  and  conditions.  The Program  includes  a  virtual  card,  downloadable  from  your  customer  profile;  in  no case will it be a physical card.

b)    Hotels included in the Program

The accommodation centres adhered to the Programme are set out below:      

i)  Fiesta Hotels & Resorts:

·Dominican Fiesta Hotel & Casino.

ii) Grand Palladium Hotels & Resorts:

·Grand Palladium Palace Ibiza Resort & Spa

·Grand Palladium White Island Resort & Spa

·Grand Palladium Imbassaí Resort & Spa

·Grand Palladium Jamaica Resort & Spa

·Grand Palladium Lady Hamilton Resort & Spa

·Grand Palladium Costa Mujeres Resort & Spa

·Grand Palladium Colonial Resort & Spa

·Grand Palladium Kantenah Resort & Spa

·Grand Palladium White Sand Resort & Spa

·Grand Palladium Vallarta Resort & Spa

·Grand Palladium Bávaro Suites Resort & Spa

·Grand Palladium Palace Resort & Spa

·Grand Palladium Punta Cana Resort & Spa

·Grand Palladium Sicilia Resort & Spa

             iii) Family Selection Hotels:

            ·Family Selection at Grand Palladium Costa Mujeres Resort & Spa

            ·Family Selection at Grand Palladium Kantenah Resort & Spa

            ·Family Selection at Grand Palladium Vallarta Resort & Spa

iv) Palladium Hotels:

·Palladium Hotel Palmyra

·Palladium Hotel Cala Llonga

·Palladium Hotel Menorca

v)TRS Hotels:

·TRS Yucatan Hotel

·TRS Coral Hotel

·TRS Cap Cana Waterfront & Marina Hotel

·TRS Turquesa Hotel

·TRS Ibiza Hotel

vi) Ushuaïa Unexpected Hotels:

· Ushuaïa Ibiza Beach Hotel

vii)Bless Collection Hotels:

·Bless Hotel Ibiza

·Bless Hotel Madrid

viii)Only You Hotels:

·Only You Boutique Hotel Madrid

·Only You Hotel Atocha

·Only You Hotel Sevilla

·Only You Hotel Valencia

ix) 45 Times Square Hotel

x)Hard Rock Hotels:

·Hard Rock Hotel Tenerife*

·Hard Rock Hotel Ibiza*

* Only applies to bookings made using the Palladium Hotel Group website or Call Center.

3)    Program Rewards

The  purpose  of  the  Program  is  to  reward  members  for  their  stays  and  purchases  in  hotel establishments  under  the  management  of  Palladium  Gestión,  S.L.U.  as  well  as  purchases made by the Rewards Member with Program Partners. The Program has two types of points, Elite points and Rewards points, which the Palladium Rewards  Member  may  accumulate  either  at  the  same  time  or  independently,  each  one depending  on  the  characteristics  of  the  transaction  the  Palladium  Rewards  Member  is completing.

In order to earn points and enjoy the benefits associated with the level within the Program, it  is  essential  that  the  Palladium  Rewards  Member  identifies  themselves  at  the  time  the service order is placed, i.e. when making a reservation through the website, Call Center or at the hotel reception, or when contracting a service with a Partner, etc., the data provided by the Palladium Rewards Member must match those used as a member of the Program.Palladium Rewards Members will earn points for each effective stay, i.e., booked, paid for, enjoyed  and  completed,  and  for  the  purchase  of  additional  products  and  services,  which may be subject to special promotions specific to each hotel and which must be consulted at the   destination   or   in   the   Palladium   Rewards   Members   area.   In   these   cases,   the corresponding  points  earned  by  purchasing  these  products  or  services  will  be  credited  to the  Palladium  Rewards  Member's  account  once  the  actual  payment  for  said  products  or services has been made, and within a maximum period of 30 business days from the date of purchase.Rewards Points and Elite Points are earned personally by the Palladium Rewards Member, i.e., for products or services purchased directly by the cardholder. With regard to Partners, the terms and conditions established by each Partner may be consulted on the Palladium Hotel Group website. Due to the nature of the Program, the Palladium Rewards Member must take into account and accept that the information published at any given time in relation to Partners, available destinations and the conditions for earning or redeeming points must be taken as merely a guide. Partners are bound to the Program for limited periods of time and, consequently, the Palladium  Rewards  Member's  right  to  earn  and  redeem  points  by  purchasing  goods  and services  from  Partners  may  be  suspended  or  modified  at  any  time  as  agreed  between Palladium Gestión, S.L.U. and the Partner. However, any update or change regarding these conditions will always be published on palladiumhotelgroup.com.

3.1 Elite Points

Elite points are used to indicate a Palladium Rewards Member's level. 

a)    Program LevelsThe Program has 4 different levels that a Palladium Rewards Member may reach. The level achieved depends on the number of Elite points the holder has earned in their account each calendar year. 

(i)Follower: the basic level; is reached after enrollment in the Program.

(ii)Promoter: accessed after accumulating 15,000 Elite points.

(iii)Lover: accessed after accumulating 75,000 Elite points.

(iv)Fan: accessed after accumulating 200,000 Elite points.

When  a  Palladium  Rewards  Member  earns  the  required  Elite  points,  they  automatically move up level. A Palladium Rewards Member will remain at this level until December 31 of the same year, or until the time has come to re-categorize.On December 31, accounts are reviewed and Elite points are reset to 0. A Palladium Rewards Member has the calendar year to earn the points required for the level achieved in order to remain  at  that  level.  If  in  that  time  the  Palladium  Rewards  Member  does  not  earn  the required  points,  their  account  will  be  downgraded  one  level,  with  the  exception  of  the Palladium Rewards Member at the Fan level, whose level will remain in effect for 2 years.Downgrading will be done progressively each year, dropping one level per year.

3.2 Rewards Points.

Rewards points are redeemable for purchases and reservations at participating establishments. Rewards points can be combined with other payment methods.Rewards points may be basic or promotional:

•Basic Rewards Points are all the points earned for direct bookings, purchases or services in the hotels participating in the Program.

•Promotional  Rewards  points  are  those  that  have  been  earned  as  a  result  of  a  specific promotion run at the discretion of Palladium Gestión, S.L.U., within the framework of the Program.

1)    3.3 Earning Elite Points and Rewards Points:

Palladium Rewards Members whose enrollment in the Program occurs during their stay at the  hotel  and  after  having  checked-in,  will  begin  to  earn  points  on  that  same  stay.  Points may also be earned for services purchased during the stay, as long as they are restaurant, bar and spa services in establishments participating in the Program.

The  points  earned  for  each  dollar  or  euro  of  the  gross  amount  spent  on  eligible  services depends on the Palladium Rewards Member's level in the Program:

• Bookings for hotel stays made through direct channels, i.e. through the official website, the Call Center or directly with the hotel:

1 dollar / euro spent = 12 Elite and Rewards points for Palladium Rewards Members at FOLLOWER level

1 dollar / euro spent = 14 Elite and Rewards points for Palladium Rewards Members at PROMOTER level

1 dollar / euro spent = 16 Elite and Rewards points for Palladium Rewards Members at LOVER level

1 dollar / euro spent = 18 Elite and Rewards points for Palladium Rewards Members at FAN level 

The  amount  of  points  earned  in  hotel  stays  participating  in  the  Program  where  a currency other than U.S. dollars (USD) or euros (€) is used, will be calculated based on the qualified charges converted to U.S. dollars or euros, depending on the destination where the establishment is located, and based on the exchange rate established by the European Central Bank on the day of Check-Out.

If the cardholder has more than one room in their name at the time of Check-Out, points will only be earned for a maximum of three rooms during the same stay, one of which must  be  occupied  by  the  cardholder  and  the  other  two,  if  booked,  must  be  for  the purpose of lodging their companions. All rooms booked outside these parameters will not earn points.

• Hotel  bookings  made  through  non-direct  channels,  i.e.  intermediaries  such  as  tour operators, retail travel agencies and online booking sites only earn Elite points:

o Follower: 500 Elite points per night of stay

o Promoter: 600 Elite points per night of stay

o Lover: 750 Elite points per night of stay

o Fan: 1,000 Elite points per night of stay

If the cardholder has more than one room in their name at the time of Check-Out, points will only be earned for a maximum of three rooms during the same stay, one of which must  be  occupied  by  the  cardholder  and  the  other  two,  if  booked,  must  be  for  the purpose of lodging their companions. All rooms booked outside these parameters will not earn points.

In the case of Flight + Hotel bookings made through http://www.palladiumhotelgroup.com, they will be considered as bookings made through non-direct channels, that is to say, intermediaries, obtaining only elite points according to the table above and exclusively for the amount of the accommodation.

• Purchases made at restaurants, bars and spas that are part of the Program, even when the Palladium Rewards Member is not staying at the hotel:
• 1 dollar / euro spent = 12 Elite and Rewards points for Palladium Rewards Members at FOLLOWER level
• 1 dollar / euro spent = 14 Elite and Rewards points for Palladium Rewards Members at PROMOTER level
• 1 dollar / euro spent = 16 Elite and Rewards points for Palladium Rewards Members at LOVER level
• 1 dollar / euro spent = 18 Elite and Rewards points for Palladium Rewards Members at FAN level 

You can see participating establishments at www.palladiumhotelgroup.com

a)    Actions that will not earn points:

i) Stays prior to the date of enrollment with the Program

ii) Redeeming Rewards points does not earn Rewards points.

iii) Stays booked with travel agent and crew rates.

iv) Free stays

v) Bookings made through the Palladium Travel Club

vi) No-shows

vii) Services not managed by Palladium Gestión, S.L.U. which are operated by third-parties, such as tour operators, babysitting services, car rentals, tips, government taxes and others

viii)  Group bookings, weddings and events and services derived from them will not earn Rewards points.

ix) Intermediated bookings will not earn Rewards points (Tour Operators, Online Travel Agencies, etc.), although they will be able to accumulate Elite points.

x)  Business stays for employees or collaborators of Palladium Gestión, S.L.U. or of the entities belonging to the business group to which it belongs.

xi) Restrictions on earning Rewards points for bookings or other services may apply at some establishments, at the discretion of Palladium Gestión, S.L.U.

2)    Redeeming Rewards Points

Palladium  Rewards  Members  may  redeem  the  Rewards  points  they  have  available  in their  account.  For  every  250  Rewards  points,  1  euro/US  dollar  is  discounted  from  the gross amount.A  minimum  of  2,500  Rewards  points  must  be  redeemed  for  each  transaction.  In  the event  that  the  amount  redeemed  is  less  than  2,500  Rewards  points,  2,500  Rewards points will be deducted from the Palladium Rewards Member account. Rewards points will be redeemed in order of proximity to the points' expiration date.Restrictions may apply, at the discretion of Palladium Gestión, S.L.U., on the redemption of  Promotional  Rewards  points.  The  Palladium  Rewards  Member  will  be  informed  of such restrictions in each promotion.How to redeem points:

a)    A  Palladium  Rewards  Member  may  pay  for  their  stay  during  the  confirmation  of their  booking  by  means  of  a  mixed  payment,  i.e.  partly  with  Rewards  points  and the rest with money.The  mixed  redemption  (points  +  money)  is  subject  to  change,  cancellation  or limitations,  at  any  time  and  without  prior  notice,  at  the  discretion  of  Palladium Gestión, S.L.U.

b)    A Palladium Rewards Member may redeem Rewards points to cover all or part of the  cost  of  their  hotel  booking  made  through  the  official  website  or  Call  Center. Points may be redeemed at the time of booking confirmation or at the hotel, when paying for the stay. At Only You Hotels, points may only be redeemed on bookings made  through  the  official  Palladium  Hotel  Group  website  or  at  the  hotel,  when paying for the stay.

c)The  total  or  partial  cost  of  restaurant  and  spa  experiences  within  participating hotels  may  be  covered,  provided  that  the  establishment  is  a  member  of  the Program. This payment can be made at the time of purchase or at check-out if it was   charged   to   the   room.   You   can   see   participating   establishments   at: www.palladiumhotelgroup.com/rewards.

d)    Redemption of Rewards points for stays is subject to rate availability at the time of booking. In other words, the possibility of redeeming Rewards points may not be active  during  certain  periods  or  offers,  and  may  not  be  cumulative  with  offers already  in  force.  A  Palladium  Rewards  Member  may  redeem  Rewards  points  for room nights provided the reservation is in their name and they will be one of the persons  staying  at  the  hotel.  If  the  Palladium  Rewards  cardholder  is  changed  at check-in on a booking for which points have been redeemed, the points will remain redeemed  on  the  holder  of  the  initial  booking  and  therefore  the  Rewards  points will not be refunded.

e)    Rewards points may be used as a form of payment for services or products, even if the member is not staying at the participating hotel. This benefit may be subject to change.

f)For bookings where the Palladium Rewards Member is a no-show, and for which points  were  redeemed,  said  Rewards  points  will  be  canceled  and  will  not  be returned to the Palladium Rewards Member's account.Instances when points cannot be redeemed:

a)    Rewards  points  may  not  be  used  to  book  rooms  through  an  intermediary channel such as a tour operator, travel agency or other.

b)    Palladium Rewards Members may not exchange or redeem Rewards points for cash, prizes or credit.

c)Rewards  points  cannot  be  redeemed  for  group  bookings,  weddings,  events, meetings or banquets.

d)    Redemption restrictions may apply for restaurant and spa reservations, and/or purchase of services and products within the hotel. 

e)    Restrictions  may  apply  to  the  use  of  Rewards  points  as  payment  for  hotel reservations.

3)    Expiration of Rewards Points

Rewards points will expire depending on the type of point:

a)    Expiration of basic Rewards points

Rewards  points  will  expire  18  months  from  the  date  of  the  last  transaction. Active status entails having at least 1 transaction of earning or redeeming basic Rewards points.As soon as a basic Rewards point is earned or redeemed, the expiration of all basic  Rewards  points  is  updated  and  will  be  available  for  an  additional  18 months.If a reservation is canceled within the current cancellation period for that rate on which basic Rewards points have been redeemed, the basic Rewards points will   return   to   the   Palladium   Rewards   Member's   account   with   the   same expiration date prior to redemption. If a reservation is cancelled outside of the current cancellation period for that rate on which basic Rewards points have been redeemed, those points will be cancelled and will not be returned to the Palladium Rewards Member's account.If the Palladium Rewards Member has no account activity in 18 months (basic Rewards   points   earned   or   redeemed),   their   basic   Rewards   points   will automatically  expire  and  all  available  basic  Rewards  points  will  be  forfeited. Palladium  Rewards  Members  will  have  the  information  about  the  expiration date of their points balance and their activity in their private area.

b)    Expiration of promotional Rewards points

Promotional  Rewards  points  have  an  individual  expiration  date,  i.e.  each promotional  Rewards  point  earned  will  have  its  own  specific  expiration  date which will be different for each promotion. When the expiration date of a set of promotional Rewards points arrives, those points  will  expire  and  will  no  longer  be  available  in  the  Palladium  Rewards Member's account.Earning promotional Rewards points will not update the expiration date of basic Rewards points. Redeeming promotional Rewards points will update the expiration date of basic Rewards points. 

4)    Modification and cancellation of bookings where Rewards points were redeemed

a)    Modification of booking made with Rewards points

It  is  possible  to  modify  a  reservation  on  which  Rewards  points  have  been redeemed,  even  if  the  Rewards  points  are  promotional  and  have  already expired. In this case, there will be a limit of 1 year from the initial redemption date to use these Rewards points. Once this period has elapsed, the points will expire.

b)    Cancellation of booking made with Rewards points

In the event that a booking on which basic Rewards points have been redeemed is cancelled, these points will be automatically credited back to the Palladium Rewards Member's account.If  a  booking  on  which  Rewards  points  have  been  redeemed  is  cancelled,  the points  returned  will  retain  their  original  expiration  date.  If  the  points  have expired, they cannot be used.

5)    Transfer of points

Palladium  Rewards  Members  have  the  ability  to  transfer  their  Rewards  points  to  other Palladium Rewards Members. The conditions for transfers are available and updated on the Palladium Hotel Group website.Transferred  points  will  not  reset  the  basic  Rewards  point  expiration  dates  of  either  the sending  or  receiving  Palladium  Rewards  Member.  In  other  words,  if  a  Palladium  Rewards Member  transfers  points  with  an  expiration  date  of  6  months,  the  expiration  date  will  be maintained in the account of the Palladium Rewards Member who receives them.  

6)    Benefits

Palladium  Rewards  offers  new  Palladium  Rewards  Members  a  series  of  benefits  that  will increase depending on the Palladium Rewards card level. Benefits  are  personal  and  non-transferable,  and  apply  only  to  the  Palladium  Rewards cardholder. Benefits may be subject to availability and restrictions.For    more    information    on    the    benefits    available    at    each    level,    please    see: https://www.palladiumhotelgroup.com/es/rewards/benefits. 

7)    Claims regarding points

A Palladium Reward Member shall have the right to file a claim when, in their opinion, the information  on  their  account  and/or  activity  submitted  by  the  Program  is  not  correct,  or when any of the participating companies has improperly denied them any Rewards Points and/or  Elite  Points  or  other  benefits.  In  all  these  cases,  the  responsibility  of  Palladium Gestión, S.L.U. will be limited to the correction of the error as soon as the Palladium Rewards Member is able to prove their right to Palladium Gestión, S.L.U. or the Partner from whom 

8) Points Record

The Palladium Rewards Member will have the right to retrieve a booking or claim points if they do not see it reflected in their account and will have up to 3 calendar months from the end date of use of the reservation or service to do so.

a) Points will take a maximum of 30 business days after the Check-Out of the booking to be reflected in the Palladium Rewards Member's account. If this is not the case, in their Palladium Rewards Member portal they will have an option to "Retrieve Booking" through a form in the Palladium Rewards Member's profile. With this option, they will be prompted to fill in all the information necessary to process the request. It will take another 7 working days to process the request and send a response.

9) Cancellation of participation in the Program

a) Voluntary withdrawal from the Program by the Palladium Rewards Member

i)At any given moment, a Palladium Rewards Member may cancel their membership in the Program for any reason whatsoever. In doing so, they must understand that when they confirm their cancellation in the system, they will lose all the Rewards and Elite points that they have not redeemed up to that point and the benefits that, up to the moment of cancellation, were available to them for their corresponding level. If they choose to re-enroll in the future, they will not be able to recover the Elite and Rewards points lost as a result of the cancellation, nor the level achieved up to the date of the cancellation, but they will be able to recover their previous Palladium Rewards ID.

ii) To cancel their membership, the Palladium Rewards Member must go to their member profile and use the "unsubscribe from the program" button. The system will remind them that if they continue, they will lose their Elite and Rewards points and if they confirm, their account will be closed.

b) Account cancellation by Palladium Gestión, S.L.U.

i)Palladium Gestión, S.L.U. reserves the right to cancel the membership of any Palladium Rewards Member if it suspects fraudulent or improper use of the Program by the Palladium Rewards Member. In this case, the Palladium Rewards Member will lose all points and benefits granted by the Program.

c)Account closure due to inactivity

i)If the Palladium Rewards Member has been inactive for 3 years/36 months (i.e. without redeeming or earning any points), the Palladium Rewards Member's account may be cancelled by Palladium Gestión, S.L.U. Account closure will result in the loss of all Rewards and Elite points and all perks and benefits associated with membership in the Program.

10) Program Cancellation

In case of Program cancellation, this will be notified to Palladium Rewards Members, who shall have, from the date of notification, one (1) additional month to record Rewards Points and Elite Points and three (3) months to redeem all the Rewards Points that appear in their account, and from then on may not claim anything from Palladium Gestión, S.L.U. or any company in its group of companies, or the Program's management company for this reason. The Program shall be cancelled without prior notice or liability, and the provisions of this point shall not apply if circumstances of force majeure or legal requirements prevent its continuity or development.

11) Privacy Policy - Protection of User’s Personal Data

a) Click here to see the Progam's complete Privacy Policy.

12) Applicable Law and Jurisdiction

These terms and conditions shall be interpreted and applied in accordance with the laws of the Kingdom of Spain, with the Spanish version prevailing over all other translations. Palladium Rewards Members shall assume the liability arising from the use of the Program in their respective countries of residence based on the local legislation applicable in each case. For any question that may arise in relation to the interpretation and application of these terms and conditions, the parties, expressly waiving any other jurisdiction that may correspond to them, expressly submit to the jurisdiction of the courts and tribunals of Ibiza.