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FAQs
General Information
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What is Palladium Rewards?
Palladium Rewards is the Palladium Hotel Group loyalty program that has been awarding discounts, exclusive benefits and point rewards to its most faithful customers since 2020.
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Does it cost anything to join the program?
No, signing up for the program is entirely free and anyone 18 or older is eligible.
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How can I sign up for the program?
It’s easy! You just have to complete the following steps:
- Fill out the form below with your information
- You will receive an email to verify your account
Once your account has been verified, you will be able to access your Palladium Rewards member portal where you will see all your transactions, points earned, bookings made, and benefits associated with your level in the program.
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How many levels does the program have?
Palladium Rewards has 4 different levels:
- First Level: Follower (0 to 15,000 Elite points)
- Second Level: Promoter (15,000 to 75,000 Elite points)
- Third Level: Lover (75,000 to 200,000 Elite points)
- Fourth Level: Fan (starting at 200,000 Elite points)
You can move up a level by accumulating accommodation, dining and spa experiences. Every time you level up, you will receive more and better benefits.
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Which hotels are participating in the program?
Below is a list of all the hotels that are participating in the program:
Bless Hotel Ibiza
Bless Hotel Madrid
- Dominican Fiesta Hotel & Casino
- Family Selection at Grand Palladium Costa Mujeres Resort & Spa
- Family Selection at Grand Palladium Kantenah Resort & Spa
Family Selection at Grand Palladium Vallarta Resort & Spa
Grand Palladium Bávaro Suites Resort & Spa
Grand Palladium Colonial Resort & Spa
Grand Palladium Costa Mujeres Resort & Spa
Grand Palladium Imbassaí Resort & Spa
Grand Palladium Jamaica Resort & Spa
Grand Palladium Kantenah Resort & Spa
Grand Palladium Lady Hamilton Resort & Spa
Grand Palladium Palace Ibiza Resort & Spa
Grand Palladium Palace Resort, Spa & Casino
Grand Palladium Punta Cana Resort & Spa
Grand Palladium Sicilia Resort & Spa
Grand Palladium Vallarta Resort & Spa
Grand Palladium White Island Resort & Spa
Grand Palladium White Sand Resort & Spa
Hard Rock Hotel Ibiza
Hard Rock Hotel Tenerife
Only You Boutique Hotel Madrid
Only You Hotel Atocha
Only You Hotel Sevilla
Only You Hotel Valencia
Palladium Hotel Cala Llonga
Palladium Hotel Menorca
Palladium Hotel Palmyra
TRS Cap Cana Waterfront & Marina Hotel
TRS Coral Hotel
TRS Ibiza
TRS Turquesa Hotel
TRS Yucatán Hotel
Ushuaïa Ibiza Beach Hotel
45 Times Square Hotel
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What are the program general terms and conditions?
You can find the Palladium Rewards terms and conditions using the following link: Program General Terms and Conditions
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Benefits, earning and redemption of points
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What are the benefits of the Palladium Rewards program?
Benefits vary according to level. (see more)
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How can I take advantage of the Palladium Rewards member discount on my reservation?
To access the Palladium Rewards member discount, you need to make your reservation via the Palladium Hotel Group website or call center, stating that you are a member of the program.
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Can I share my Palladium Rewards member benefits with other people?
Other people staying with you in your room and one other room maximum for your children, parents or family members can always enjoy the same benefits, provided the room is booked in your name, as you can also earn points on this room.
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How can I collect points?
You can collect points by spending on accommodation, dining or spa services, as long as it is in an establishment that is part of the program. You can see the list of establishments participating in the program using the following link: How to Get Points
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How many points do I get for my dining and spa bookings or purchases?
Points are earned according to three factors:
- The level of the Palladium Rewards customer within the program.
- The channel through which the booking or purchase is made.
- The amount spent at the participating establishment.
Below is a breakdown of the points earned based on the above three factors.
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Can I earn points for bookings made prior to joining the Palladium Rewards program?
Yes, as long as you have not already checked out of the establishment.
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Can I earn Rewards points on more than one accommodation booking?
Yes, you can earn points on up to three rooms as long as you are the one making the purchase. By ‘the one making the purchase’, we are referring to the person making the payment.
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Will I earn points for organizing meetings and events at the hotels?
No, meetings and events do not earn you Rewards points.
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When can I use my welcome points?
As soon as you sign up. If you do not have enough points to cover the total amount, you can make a split payment, meaning you can use your available points and pay for the remainder. The minimum amount you can redeem is 2,500 Rewards points.
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How can I redeem my points?
Please find an explanation on how to redeem your points below:
- When you book accommodation through the Palladium Hotel Group official website or the Call Center, you can mention in the final part of the purchase process that you would like to make the payment with points and specify how many points you would like to use, with the possibility of making an entire payment with points or making a split payment (points + money). You must be logged in during the booking process to do this.
- Include check-in /check-out redemption details PENDING COMPLETION
- When you make a dining or spa purchase at any of the establishments associated with the program, you can show your Palladium Rewards customer ID to the hotel staff and express that you would like to make the payment with points, specifying how many points you wish to use, with the possibility of making an entire payment with points or making a split payment (points + money).
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How can I find out what my points are equivalent to in EUR/USD?
The value of the points is always the same for all participating hotels and brands:
Every 250 Rewards points equal 1 EUR / USD of the retail price.
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Is there a minimum amount needed to redeem my points?
Yes, you need to redeem at least 2,500 Rewards points. However, if you would like to make a payment for a smaller amount, you can do so, but a minimum of 2,500 Rewards points will be deducted from your account.
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Are there blackout dates on redeeming points?
There are no blackout dates on redeeming points; there simply needs to be availability for the accommodation, dining or spa services on your chosen dates. Restrictions may apply on some promotions, but they will always be indicated in the terms and conditions.
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What is the difference between Rewards points and Elite points?
- Rewards Points are points that can be used as a payment method in the program.
- Elite Points are the points that define your level in the program
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When do Rewards points expire?
The expiration depends on whether they are basic or promotional Rewards points:
- Basic Rewards Points are those earned through bookings, purchases or services linked to the program. They expire after 18 months, which may be extended for another 18 months if the customer makes a transaction which earns them basic points or if they redeem points.
- Promotional Rewards points are those that have been earned through a promotion, direct gift or points transfer. They expire depending on each promotion and the term cannot be extended.
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Can I share my Rewards points with someone else?
Yes, you can transfer your available points to another Palladium Rewards account holder. See restrictions here
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What happens if I want to modify a booking on which I used Rewards points?
You can modify your booking even if you used Rewards points, except if they have expired since the date you redeemed them.
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My details
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How do I change my personal details and login details?
Once you have accessed your member profile, through the “my profile” option you can change basic details, contact details and login details, excluding certain fields.
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Where can I find my Palladium Rewards member ID?
Your Palladium Rewards member number or ID is on your program card, which you can access from your member profile.
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Will I receive a physical Palladium Rewards membership card?
No, the card is digital. it can be downloaded from your member profile into your mobile wallet. You do not need a physical copy.
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I forgot my member password. How do I recover it?
When logging in, the system will always provide a “forgot your password?” option. If you use this option and follow the instructions, you will receive an email so you can confirm your new password and access your profile.
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Account transactions
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What do I do if I have a booking that has not yet appeared in my account?
If your booking does not appear in your account, our customer service team will be happy to help you. Click here to access the booking recovery form
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How long does it take for points to appear in my account?
Points will appear in your account within a maximum of 30 days from the time of check-out in the case of accommodation, or from the day you visited the restaurant or spa.
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What can I do if my points do not appear in my account?
If your points do not appear in your account, our customer service team will be happy to help you. Click here to access the point registration form. Remember that to claim points, you have up to 3 months from the check-out date or the day of your dining or spa experience.
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Where can I check how many points I need to move up to the next level?
If you want to see how many points you need to reach the next level, go to your private Palladium Rewards area and you will find this information in the “My Transactions” section.
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Leaving the program and unsubscribing from marketing communications
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How can I leave the program?
If you would like to leave the program, go to your private Palladium Rewards area and you will be able to do so from the “My Profile” section.
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How can I unsubscribe from marketing communications?
If you would like to unsubscribe from marketing communications, go to your private Palladium Rewards area and you will be able to do so from the “My Profile” section. You can also send an email to rgpd@palladiumhotelgroup.com
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